Returns Management (RMA) - Form
complete this form with as much information as possible.
Please note the important information / procedure:
- Goods can only be returned with the agreement of KELCH and on receipt of an RMA number. You will receive the RMA
number within 2 to 3 working days.
- 20% of the value of the goods and/or a minimum of €50.00 will be charged for inspection and administrative handling
(free samples and repairs are exempt from this).
- The goods must be in their original packaging (with the exception of repairs) and returned to us carriage-paid.
We reserve the right to refuse goods for which carriage needs to be paid.
- Missing parts or damaged packaging will be charged separately.
- Custom-made products, software, damaged and used goods/products cannot be returned for a credit note.
- In the event of a warranty, claim, the goods need to be returned within the agreed warranty period.